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第一张
01
The customer is a PPE retail supplier from Tanzania. At the beginning, the customer mainly inquired about gloves. During the communication process, they also showed interest in other protective products such as safety helmets and workwear. Since the customer operates in the PPE retail business, their purchasing needs were not limited to a single product category. They wanted to find a supplier that could provide multiple types of PPE products, support flexible communication, and offer quick quotations.
第二张
02
After the initial communication, we first sent detailed product images for the gloves the customer had asked about, helping them better understand the product appearance, materials, and applications. Later, the customer wanted to learn more about our PPE product range, so we sent them our product catalog. After reviewing the catalog, the customer selected several products of interest and also shared some additional requirements outside the catalog. Based on the products selected by the customer, we quickly provided the corresponding quotation.
第三张
03
During the quotation process, for some products without confirmed quantities, we further communicated with the customer to confirm the required quantity and specific details, and then prepared the PI accordingly. Later, the customer asked about gloves again, so we sent an updated glove catalog and recommended suitable in-stock styles based on their purchasing quantity. Finally, after all details were confirmed, the customer completed the payment, and we arranged shipment. This cooperation developed from a single glove inquiry into a multi-category PPE order covering gloves, safety helmets, workwear, and other products. It reflects SONICE’s service capability in one-stop PPE supply, flexible product recommendation, and efficient order follow-up.